Cochin Colours Product Return Policy

1. Introduction

Cochin Colours is committed to providing high-quality paint products to our valued customers. To ensure transparency and clarity, this document outlines our policy regarding the return of products purchased from Cochin Colours. This policy is effective immediately and applies to all paint products sold by Cochin Colours.

2. Scope

This policy applies to all paint products purchased from Cochin Colours, both online and through physical retail locations. All paint products are considered final sale and are not eligible for return or exchange under any circumstances.

3. General Policy

3.1 Non-Returnable Products

All paint products sold by Cochin Colours are non-returnable. This includes, but is not limited to:

• Interior paints
• Exterior paints
• Primers and sealers
• Specialty coatings
• Any other paint-related products

3.2 Reasons for Non-Returnable Status

The decision to categorize all paint products as non-returnable is based on the following considerations:

• Quality Control: Ensuring the highest quality of our paint products is paramount. Once a product leaves our premises, we cannot guarantee its quality or condition upon return.
• Customization: Many of our paint products are custom-mixed to specific customer requirements. These personalized products cannot be resold or reused.
• Safety and Regulations: Returned paint products may pose safety and regulatory challenges, making it impractical to accept returns.

4. Customer Responsibilities

4.1 Pre-Purchase Considerations

Customers are encouraged to carefully consider their needs before making a purchase. We recommend:

• Utilizing Samples: Whenever possible, obtain and test samples to ensure the chosen paint meets your requirements.
• Consulting Experts: Seek advice from our knowledgeable staff or professional painters to select the appropriate product for your project.
• Reviewing Product Information: Thoroughly read product descriptions, specifications, and reviews to make an informed decision.

4.2 Order Verification

Customers should verify their orders immediately upon receipt. If there are any discrepancies, such as incorrect products or quantities, customers must notify Cochin Colours within 24 hours of delivery.

5. Exceptions and Special Circumstances

While our policy is that all paint products are non-returnable, we understand that exceptional circumstances may arise. In such cases:

• Damaged or Defective Products: If a product is received in a damaged or defective condition, customers must contact Cochin Colours within 24 hours of delivery. We will work with the customer to resolve the issue, which may include a replacement or refund at our discretion.
• Incorrect Orders: If an incorrect product is delivered due to our error, we will rectify the mistake promptly.

6. Contact Information

For any inquiries or concerns regarding this policy, customers may contact Cochin Colours’ customer service department:

• Phone: +91 9103281398
• Email: info@cochincolours.com
• Address: K K Tower, Kappattikavu, Eroor, Kochi, Kerala, 682306

7. Policy Updates

Cochin Colours reserves the right to modify this Product Return Policy at any time. Any changes will be communicated through our official website and will take effect immediately upon posting.

8. Acknowledgment

By purchasing from Cochin Colours, customers acknowledge and agree to the terms and conditions outlined in this Product Return Policy.